Smart Tools for Smarter Communication
Empower your business with a unified communication platform designed to simplify customer interactions, enhance efficiency, and boost productivity.
Omnichannel Communication
Connect seamlessly with your customers across multiple communication channels, all unified in a single intuitive interface.
Unified Inbox
- Manage conversations from all channels (Voice calls, WhatsApp Business, Email, Live Chat, and other channels) in one place.
- Easily access customer interactions history.
Channel Management
- Instantly activate and manage communication channels as per your business needs.
- Flexibly scale by adding channels anytime.
Voice Calls (Inbound & Outbound)
Deliver crystal-clear voice calls with advanced call management features, ensuring seamless business communication.
Saudi Business Numbers
- Professional landline numbers (011, 9200, 800 toll-free) available instantly.
- Easy setup and activation
Advanced Call Features
- Interactive Voice Response (IVR)
- Call Forwarding to your Mobile, IP Phone, or Web Phone
- Call Logs and recording.
- Call analytics & reporting (Call Logs, duration, wait time, abandoned calls).
WhatsApp Business Integration
Engage customers effortlessly with an official WhatsApp Business account, fully integrated into your workflows.
Official WhatsApp Business Account
- Approved Saudi Business Numbers.
- Seamlessly integrate WhatsApp conversations into your business processes.
WhatsApp Conversations & Templates
- Standardized and customizable message templates.
- Saudi market session pricing transparency and management.
- Easily manage sessions without additional hidden fees.
Contact Management
- Centralized management of WhatsApp contacts.
- Quick replies & saved responses.
Email Channel
Streamline email communication with a centralized inbox, ensuring efficient ticketing and seamless collaboration.
Ticket Management System
- Centralized email inbox for support tickets.
- Track ticket statuses, assign tickets, and manage follow-ups efficiently
Seamless Integration
- Connect easily with Gmail, Microsoft Outlook, and other email platforms.
Live Chat
Connect with website visitors in real time, providing instant support and boosting customer engagement.
Real-Time Engagement
- Enhance customer interactions instantly from your website.
- Capture leads effectively and convert visitors to customers.
Chat Management
- Easily manage and assign chats to team members.
- Provide fast, professional customer service through predefined quick responses.
Customer & Tasks Management (CRM)
Manage customer interactions, track tasks, and optimize workflows, all from a single, organized platform
Tickets & Tasks Management
- Efficiently manage customer requests through organized tickets.
- Categorize calls, messages, emails, and tickets with color-coded labels for quick identification.
- Prioritize and assign tasks within your team effortlessly.
- Highlight urgent tickets, pending issues, or resolved conversations for better workflow management.
Contacts & Entities Management
- Comprehensive customer profiles across all communication channels.
- Sync contact details and maintain accurate, unified customer records.
Advanced Reports & Analytics
Make data-driven decisions with real-time insights into communication performance and team productivity.
Real-Time Analytics
- Track communication performance, customer interaction metrics, and team productivity.
- Make informed decisions based on accurate, detailed insights.
Customizable Reports
- Create customized reports based on channels, team members, or specific campaigns.
Easy Add-ons & Scalability
Expand your communication capabilities effortlessly with flexible add-ons tailored to your business growth.
Flexible Add-ons
- Easily add and manage extra features or channels as your business evolves.
Future-proof Scalability
- Built for growth—expand your communications infrastructure seamlessly as your business expands.
Security & Reliability
Protect sensitive business communications with enterprise-grade security, compliance, and high uptime.
Saudi Data Residency
- Your business data never leaves the country, ensuring compliance with CST and Saudi privacy regulations.
Data Protection & Privacy
- Robust security protocols to protect sensitive business communications.
- Secure cloud infrastructure hosted on reliable and secure servers.
High Uptime & Performance
- Guaranteed uptime for consistent, reliable communication experiences.
Insightful Analytics & Reports
Gain deep visibility into customer interactions and team performance with real-time monitoring and reports.
Performance Dashboards
- Powerful analytics to monitor team productivity and customer interactions.
- Generate insightful reports for informed business decisions.
Real-time Monitoring
- Track performance and usage metrics in real-time.