Connect Seamlessly Across Every Platform
Stay Connected on Every Channel That Matters
Transform the way your business connects with customers through seamless, multi-channel communication.
Core360 brings together all essential customer engagement channels into one intuitive platform.
Voice Calls (Inbound & Outbound)
Enhance customer interactions with professional business calling solutions.
Saudi Business Numbers
- Instantly activate Local, 9200 (Unified Number), or 800 (Toll-Free) numbers for your business.
- Improve brand credibility with professional communication.
Smart Call Routing & IVR
- Automatically route calls to the right department or user using Interactive Voice Response (IVR).
- Reduce wait times and improve customer satisfaction.
Call Forwarding & Voicemail
- Never miss a call—forward incoming calls to your mobile, SIP softphone, or WebPhone.
- Capture important messages when unavailable through voicemail.
Call Recording & Playback
- Keep track of customer interactions for quality assurance and compliance.
- Enable supervisors to listen in or provide real-time coaching.
WhatsApp Business API
Engage customers on the world’s most popular messaging app—directly within Core360
Official WhatsApp Business Integration
- Use verified business accounts for trusted customer communication.
- Access Saudi-approved WhatsApp Business numbers seamlessly.
Structured Conversations & Templates
- Manage customer chats using WhatsApp Session Messaging with clear pricing.
- Send pre-approved WhatsApp templates for fast and professional interactions.
Multi-User Support
- Assign WhatsApp chats to different users and manage multiple conversations in real time.
Quick Replies & Automated Responses
- Improve response times with predefined quick replies and automated messaging flows.
Email Channel
Simplify customer support and business communication with integrated email management.
Unified Email Inbox
- Manage customer emails from different addresses in one platform.
- Centralize customer inquiries and reduce response times.
Ticketing System for Email Support
- Convert emails into trackable tickets with status updates, assignments, and resolutions.
- Improve service quality with structured support workflows.
Saudi Business Numbers
- Instantly activate Local, 9200 (Unified Number), or 800 (Toll-Free) numbers for your business.
- Improve brand credibility with professional communication.
Seamless Email Integration
- Connect Core360 with Gmail, Microsoft Outlook, and custom business emails.
Live Chat for Websites
Convert website visitors into customers through real-time chat support.
Instant Customer Support
- Engage website visitors with quick, efficient live chat conversations.
- Answer inquiries in real-time to boost conversions.
Multi-User Chat Handling
- Route chats to the right user based on customer inquiries.
- Reduce response times with automated chat workflows.
Customizable Chat Widget
- Personalize the chatbox design, colors, and branding to match your website.
- Maintain a seamless brand experience across all interactions.
Seamless Cross-Channel Interaction
Unify all communication channels under one smart platform to enhance collaboration and efficiency.
Linked Contact Management
- Connect conversations across multiple channels for a complete customer view.
- Avoid duplicate interactions by linking customer profiles across voice, WhatsApp, email, and live chat.
Automatic Conversation History Sync
- Every customer interaction is automatically stored and accessible for future reference.
- Users can pick up conversations from any channel without losing context.
Real-Time Notifications & Alerts
- Stay updated on customer messages, missed calls, and unresolved tickets.
- Reduce response times with proactive notifications.
Channel-Based Reporting & Insights
- Track customer engagement and user performance across different channels.
- Use data-driven insights to improve efficiency and enhance customer satisfaction.